Friday, June 10, 2011

Look, dude. I TOLD you. Don't call me, I'll call YOU!

Another call at 6:49 this morning.  Enough.

"I'm not sure if you're aware, but the number you're reaching me on is my cell phone.  Is it possible for you to call the office and leave a message if you're trying to reach me before 8?"  That's not unreasonable, is it?

"Oh.  I thought this was your work phone, your work cell," came his country reply.

"It is.  That's doesn't fucking mean you can call me at all hours of the day and night.  How about you give me your cell phone number and I'll call you at (what time do you get up?  5?)  4:45 every morning for the next week?  Oh, and let me know when you're on vacation next so I can call you three times each day then, too, like you did to me last week.  Cocksucker."  That's what I wanted to say.

"It is.  I have to sleep with my phone in case drivers have trouble during the night, but I don't get into the office until 8, and if you call me before then, my husband is being woken up and he likes to sleep too."  That's what I said.

Yes, I'm in a position where I need to be available for my customers.  But the sort of things he's calling about?  Not critical things that can't wait until 8:05 when I'm at my desk.

Am I being unreasonable?  Is it unprofessional to ask my customer to wait until normal business hours to call my cell phone with business questions?  If I go to work this morning and tell my boss this story is he going to look at me like I've grown a second head and give me a lesson on customer service?

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Please don't make me cry.


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